How do I log into my account?

Start at the top of the web page absolutelythin.com where it says progress reports, enter your email and password (if we registered you enter the email you have provided us in the office). If you forgot password or never created one, click on forgot password link and a password reset link will be sent to your email where you can reset your password.

When can I log into my account?

It usually takes about a week for us to register you in the office, you can log in afterwards. Start at the top of the web page absolutelythin.com where it says progress reports, enter your email and password (if we registered you enter the email you have provided us in the office). If you forgot password or never created one, click on forgot password link and a password reset link will be sent to your email where you can reset your password.

When can I request a refill for my prescription?

You can request another refill 25 days after your last prescription.

4. Do I have to come in before I can get prescribed medication(s)?

If it is your first time starting the program, yes you do have to come into the office to see one of our ATIMAP physicians; it is a requirement of Texas State Medical Board that patients are to be seen once every year. Depending on your BMI (Body Mass Index), you may also be required to come in for a follow up office visit. If you are an existing patient and have already seen one of our ATIMAP physicians, then you can go online and request a refill, unless otherwise noted by the Physician or it has been a year since you last seen one of our ATIMAP physicians.

How much does the Program cost?

For new and yearly (follow up) patients the program is $100 which covers your office visit and consultation with a physician. It does not, however, cover the cost of the medication(s) that you pick up at your pharmacy. All refill requests and follow up office visits are only $80, that again, does not cover the medication(s) you pick up at your pharmacy. Prices are subject to change.

How much is the medication?

That is strictly up to the pharmacy where you pick up the medication(s). Every pharmacy is different.

I am having trouble checking out. My Credit card won't work, What do I Do?

Make sure that your credit card's billing address and the address you have on your Absolutely Thin account match. The system will not accept payment if these two addresses do not match. If the problem persists, call your bank to make sure your address matches with what is on your Absolutely Thin account. If you move, just make sure you change your billing address on your credit card and your Absolutely Thin account. 

Can I make payments over the phone?

No, we do not take payments over the phone.

I am going on vacation out of state (country) can I get my prescriptions called in while I’m away?

No, unfortunately we are only allowed to call prescriptions in state, as our physicians are only licensed in the state of Texas. The best thing to do is submit a progress report as soon as you return.

How long will it take to get my prescription filled?

If submitted before 1 pm the prescription will be called in same day, with the exception of weekends and holidays. Be sure to check your pharmacy after 5pm. If submitted after 1pm then they will be called in the following day, again, with the exception of weekends and holidays. Check your pharmacy after 5pm on the following day. Please make sure you list a correct pharmacy number, if wrong, it can cause delays with your prescription being called in and will not be filled until we hear back from you. Be sure when calling your pharmacy to speak to a live person because the automated system isn’t always updated promptly.